Exclusive Broker Agreement: Clients agree not to contract any other broker or carrier during the shipping period. A non-refundable deposit fee applies if another broker or carrier is engaged.
Door-to-Door Service: Carriers provide door-to-door service when accessible. If access is restricted, arrangements will be made for nearby meeting points.
Transport Authorization: The carrier driver is authorized to transport the vehicle between the pickup and delivery locations. Deposits are final and partially refundable under strict conditions.
Personal Items: Carriers are not liable or insured for personal goods. Items must be limited to 100 lbs, placed in the trunk, and must not interfere with vehicle transport.
Vehicle Condition: Vehicles must be in good running condition with no more than a half tank of fuel. The carrier is not liable for damage caused by leaking fluids or improper loading.
Insurance Coverage: Carriers carry insurance from $100,000 up to $250,000 per load. Any imposed claims and damages are covered by the carrier's insurance.
Scheduling Dates: 2-5 days' rescheduling fee applies if the vehicle is not ready for pickup as planned.
Inspection Reports: Clients must complete an inspection report at pickup and delivery. Failure to do so may nullify the liability for filing a damage claim.
Non-Operational Fee: A $150 fee applies for transporting inoperable vehicles, included in the final invoice.
Cancellation Policy: Cancellations must be in full prior to dispatch and refunds, plus deductions up to $250 apply only if no driver was assigned to the new shipment.
Payment Obligation: Clients agree to pay the quoted price and not to seek chargebacks. This agreement is governed by the laws of the United States.